Thank you for taking the time to provide your feedback! your insights help us improve our services and enhance your experience. This survey will take youst a few minutes to complete.

How long have you been using MultiScreen Services?

Less than 6 months

6 - 12 months

1 - 3 years

Over 3 years

CREATIVE ACCESS & CONTENT DESIGN

How satisfied are you with the quality of the graphics, animations, and content created for your MultiScreen?

What could we improve in our creative services?

Does the creative content align with your brand and business needs?

Yes, perfectly

Mostly, but I'd like some improvemets

No, it needs significant changes

What could we improve?

How would you rate the timeliness of creative updates and new content delivery?

Excellent

Good

Fair

Poor

Any suggestions to improve the timeliness?

On a scale from 1 to 5, where 5 is "very satisfied," and 1 means "very dissatisfied," how would you rate the following creative services?

Content creation
Raffles , Bingo, Members Draw
Interactive Games
Super Draw Night
MultiScreen Music
Multi-Channel

Any suggestions to improve our creative services?

TECHNICAL SUPPORT

How would you rate the reliability of the MultiScreen System (performance, uptime, resposiveness)

What could we improve in our Tech support reliability?

How satisfied are you with the response time of our technical support team?

Have you experienced any recurring technical issues? If yes, please describe.

CUSTOMER SERVICE AND COMMUNICATION

How would you rate our Customer Service experience (Friendliness, helpfulness, problem solving skills)

How would you rate the value for money of our services?

Excellent - Worth every dollar

Good - Fair pricing for the service provided

Neutral - Pricing is acceptable

Expensive - Could be more cost effective

Very expensive - Pricing doesn't match the value

How likely are you to recommend MultiScreen to others?

Thank you for your feedback!

By Submitting, you are automatically entered into the raffle for a $200 EFPOS voucher!

Winner will be drawn LIVE on Facebook on Friday, February 21, 2025!

If you need assistance feel free to contact us at [email protected]

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